Tuesday, July 22, 2008


I think this is the best title I've came up with. Ever

Some may think my brain somehow only works for non-work related nonsense. But spending so much time and effort researching on woks and finally buying one called Tao that gives you a tao-thong (Cantonese for headache) is definitely crossing the line. So here is a little something that I'd love to share with you guys after buying KEN HOM'S WOK

Here's the beautiful signature on each wok handle:

Here's the related email which you may find entertaining:

From: Grace Lee <culinarycravings@gmail.com>
Date: Tue, Jul 22, 2008 at 12:10 AM
Subject: Ken Hom 36cm Non Stick Carbon Steel Hanging Wok - Xylan Coating
To: cust.serv@dkbrands.co.uk, cust.serv@williamlevene.com

Dear Customer Service team,

On 12 January 2008, I purchased one of your product: a Tao 36cm Non Stick Carbon Steel Hanging Wok from Debenhams Oxford Street, given that it is one of the few woks in the market that is Xylan-coated and comes in this size. It comes with a use and care instruction list which I carefully adhered to at all times.

However, even after the first use, it seems that the main selling point of your non stick carbon steel wok range is not at all living up to it's claim.

As quoted from your website (http://www.kenhom.com/tao/carbon_steel_woks.asp), "Our carbon steel woks are coated with Xylan® - a non-stick coating reinforced with particles that are virtually as hard as diamonds, for outstanding abrasion and scratch resistance - making TAO woks resilient and long-lasting.The coating incorporates silicone for easy cleaning, as it is of course dishwasher safe."

I certainly found it extremely difficult to clean after the first use, with the food sticking to the wok instantly, somewhat ironic for a non stick wok. Please find attached a picture of its current state, despite all the gentle soaping with sponge pads and usage of wooden utensils whilst cooking.

I am deeply disappointed with your product(s) and its unfounded claims, which misleads consumers and violates the UK consumer rights legislations (The Sale of Goods Act 1979 - as amended). I do have a proof of purchase and I would like to receive a full cash refund for this in order to purchase a new wok of my choice, as I have completely lost confidence in your range of cookwares.

Thank you very much.

Yours sincerely,
Grace Lee


Lauren said...

what a rip-off!! :( i hope you get your refund back!

Grace said...

I did :)
and I so sound like a domesticated auntie for this, but sometimes if no one says nothing these people will continue ripping others off I suppose ...